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Privacy Policy
Effective Date: January 2025
Culture Wireless Group, Inc. ("Culture Wireless," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information as a provider of internet services and mobile wireless communications, in accordance with applicable laws and regulations, including the Federal Communications Commission (FCC) rules and the Telecommunications Act.
By using our services or visiting our website, you agree to the collection and use of information as outlined in this policy.
1. Information We Collect
We collect the following types of information:
a. Information You Provide
- Name, address, email, phone number
- Billing and payment details
- Service preferences
- Customer support interactions
b. Automatically Collected Information
- Device identifiers (e.g., IP address, MAC address, SIM/IMEI numbers)
- Usage data (e.g., browsing, call, or data logs where applicable)
- Network performance and diagnostic information
- Location information (if enabled)
c. Customer Proprietary Network Information (CPNI)
We collect and maintain CPNI—information about the quantity, technical configuration, type, destination, location, and amount of use of telecommunications services you use, including related billing information. We protect your CPNI as required by FCC regulations and do not share it without your consent except as legally permitted.
2. How We Use Your Information
Your data may be used for the following purposes:
- To provide, maintain, and improve our mobile and internet services
- To process payments and manage your account
- To detect fraud or unauthorized use
- To send service updates or account-related notices
- To offer new services or promotions (with consent when required)
- To comply with federal, state, or local regulations
3. How We Share Your Information
We may share your information with:
- Authorized Partners and Service Providers who help deliver or support our services under strict confidentiality agreements.
- Government or Regulatory Agencies, including the FCC, when required by law, subpoena, or lawful request.
- Emergency Services, in compliance with FCC regulations for location-based emergency response.
- Affiliated Companies, only as permitted under CPNI rules and with your approval where necessary.
- Business Transfers, in the event of a sale, merger, or reorganization of the company.
We do not sell your personal data or CPNI to third parties.
4. Your FCC Privacy Rights
Under FCC regulations, you have the following rights regarding your CPNI:
- We must obtain your approval (opt-in or opt-out, depending on use) before using or sharing your CPNI for certain marketing purposes.
- You may restrict our use of your CPNI by contacting us at the information below.
- We must protect your CPNI from unauthorized access or disclosure and notify you of breaches as required by FCC rules.
5. Your Choices and Controls
You may:
- Access and update your personal information
- Request deletion of certain data (subject to applicable laws and service requirements)
- Opt out of marketing emails or texts
- Manage cookie settings via your browser
6. Data Security
We implement industry-standard security measures—technical, administrative, and physical—to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no system can be completely secure.
7. Children’s Privacy
We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn we have collected such information, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be posted on our website with an updated effective date. Continued use of our services after updates means you accept the revised policy.
9. Contact Us
To exercise your rights, make inquiries, or file complaints, please contact us:
Culture Wireless Group, Inc.
7742 Spaulding Drive, STE 438, Peachtree Corners, GA 30092
Email: info@culturewireless.net
Phone: 877.706.9600
